Hey there! Ever had one of those days where you just need to talk to someone who gets your shoe struggles? That’s us. At fitrshoe, we’re not just another faceless online store—we’re real people who’ve been there, done that, and still occasionally trip over our own shoelaces.
Fun fact: Our founder, Jamie, still replies to every fifth email personally. Why every fifth? "Because math is hard before coffee," she says. But seriously, we read every message—even the ones with ALL CAPS (we feel your passion!).
Remember that time you bought shoes online and they felt... off? Yeah, us too. That’s why we’re obsessive about feedback. Whether it’s a sizing quirk you noticed or just want to gush about how our sneakers survived your hiking trip (true story from Dave in Colorado!), we’re all ears.
Pro tip: Include photos of your adventures with our shoes—we feature customer favorites in our monthly newsletter!
Last month, Sarah from Oregon emailed about wide-fit running shoes. Instead of just replying, we sent her three pairs to test—no strings attached. Why? Because we genuinely want to solve problems, not just sell products. Crazy? Maybe. Effective? You bet.
"I’ve never felt heard by a company before," she wrote later. That’s the stuff that keeps us going.
P.S. If you’re reading this at 2am wondering about international shipping, try our FAQ page. But if you still have questions—fire away! We’ve got night owls on staff.